Grand Central Hotel - Glasgow

Took too long to get the room ready to check in . Room service was too slow and it took over an hour for the food to arrive . If you are offering that service and charging premium make sure you have the staff and can cope with the demands . You sell yourself a premier hotel - the service is not .

Took too long to get the room ready to check in . Room service was too slow and it took over an hour for the food to arrive . If you are offering that service and charging premium make sure you have the staff and can cope with the demands . You sell yourself a premier hotel - the service is not .

Excellent friendly staff. Bedroom warm and quiet

A bit old fashioned

Location

The tv did not work from the time we checked in. Although the breakfast was good, it was the same every day. We were given room facing the railway platform. The noise is a nuisance and disturbs sleep

Location, facalities, comfort

Room size and decor was very pleasing. Location was also a big plus particularly if you want the city centre experience.

Car parking isn't bad with the discounted rates applicable at Oswald St, ncp, however loading and unloading is very restricted and can be a nuisance if you have a lot of luggage.

Central location

Room basic. Finishes average. Only 1 easy chair within room. Tv signal non-existant. Noisy dispite secondary glazing.

Very comfortable and elegant hotel that has recently been renovated and upgraded to a very high standard. The staff were very helpful. Our booking had been messed up (they had the wrong dates on the computer system) but the receptionist sorted it out quickly and kindly upgraded us to a suite "for the inconvenience". To be honest, we were not inconvenienced at all, but were very grateful for the upgrade and the beautiful suite that we ended up in.

The hotel is right in the centre of Glasgow and despite the secondary double glazing was noisy at 2-3 am on both nights of our stay, when the local night clubs closed. One cannot really blame the hotel for this, but it did disturb my sleep on both nights that we were there (Wednesday + Thursday). Would recommend ear-plugs if you are a light sleeper like me!

Room was confortable and a nice size

The room was excellent great location and the atmosphere in the bar champagne central was superb

Friendly staff , comfortable room. Concierge /Bell Boy was unbelievably friendly as if I had known him all my life.

Lobby / Check in design is terrible considering historic past as a Grand railway hotel. Breakfast Room Interior was even worse , like a roadside cafe . Had no "Real " coffee which is outrageous in todays world of hospitality.

Location

There's no air conditioning and my room smelt of paint, in fact the windows were painted shut! The bathroom was large and under heated, due to the high ceilings, in the winter it would have been freezing. Overall I don't think the refurbishment of the bedrooms has been done very sympathetically, fitting not of a particularly high standard. It's very big and grand, but needs a little a few more touches to fill all those large hallways and corridors. Requested early morning call - it didn't receive one.

location

Arrived at 2pm but didnt get into room until 2.45, some reception staff lacking customer service skills, first room offered very very small for price paid, no cold water atall and shower to warm to stand under, fire alarm went off for no reason twice within first couple of hours of stay and drilling at half 10 at night,

All of the staff were excellent. They were cheerful , helpful and efficient and gave the impression of enjoying their job and were very proud of the hotel. We had dinner one night in the hotel which was excellent and the Champagne bar was a wonderful location for a drink.The location is ideal.We loved the historic aspect of the hotel and the rooms had been tastfully modernised.

Many of the rooms are quite noisy either from the street, or as we were, overlooking the main concourse of the station. There is no airconditioning so you have to choose between noise or temperature. However for us this was only a minor quibble , but if you cant sleep with noise it would be a problem.

Lovely welcome from Hannah in reception - 5*. Room (209)- though just Standard - was big and spacious. Staff were generally excellent.

Room a little tired, e.g. the shower tray and the wardrobe...and no fridge. We had booked in with friends since I was having my 70th birthday in Rogano. We arrived back to the hotel around 11.20 and couldn't get service in the champagne bar, room service seemed to have ended at 11pm (I made 3 phone calls with no response) but we did manage to order a bottle of wine... But couldn't have it added to our bill - we had to pay for it when it arrived! Breakfast was disappointing...I know it's a 4* city hotel but the hot food lay for quite some time on the counter and was lukewarm at best. There was little for a vegetarian to eat - no veggie sausages, for example.